General Conditions

The purpose of these General Contracting Conditions is to regulate the contractual relationship between WORLD SPRY SERVICES, SL (hereinafter 'the company/entity') and you (hereinafter 'the client/user'), regarding the contracting and/or purchase of services made through the website www.lemon.tours/es (hereinafter, 'the website'), domain owned by WORLD SPRY SERVICES, SL, a legally constituted company with registered office at C/ SON THOMAS 7º B 1º LOCAL A-4 Y A-5 07180 CALVIA, BALEARES, provided with CIF/NIF number B07726581 and registered in the Mercantile Registry ISLAS BALEARES in Volume 1247, Folio 133, Page 20231, Section 8.

I. INFORMATION PRIOR TO THE CONTRACT.

If you are under 18 years of age, you cannot buy and/or contract any of the services on the website www.lemon.tours/es. To acquire and/or contract any of the services on the website, you must be of legal age. We recommend reading these general contracting conditions prior to making the purchase, since their acceptance is a prior and essential step for contracting. Prior to the start of the contracting procedure, the company/entity makes these general conditions available to you so that they can be stored and reproduced by you. We inform you that an electronic file of these general contracting conditions is produced, which will be accessible to you at all times. All the information provided during the contracting proces will be stored by the company, and you, prior to contracting and during the purchase process, may access, file and print these general contracting conditions for consultation. We inform you in advance of those procedures that you must follow to accept these general contracting conditions. The procedures to contract the services offered are those that are described in these general conditions, as well as the specific ones that are indicated on the web during navigation, so that you as a client/user declare that you know and accept said procedures as necessary to acquire and/or contract the services offered on the website. The contracting of our services may be formalized at your choice in any of the languages ​​available on the website. However, the language in which these general contracting conditions are formalized is Spanish. The company/entity during the contracting procedure makes available adequate technical means to identify and correct errors. Any modification or correction of the data provided by you during browsing must be carried out according to the indications included on the website. This web page shows confirmation windows of the data provided, which eventually do not allow you to continue with the purchase or contract if the data entered does not have the correct format. In any case, before making the payment you will be able to view the selected services and the details of your contract on the website so that, if necessary, you can modify the data of this contract. If you detect an error after the completion of the payment process, By providing your personal data, you give your express consent to the processing of this personal data for the purpose of acquiring and/or contracting the services of the website. The acquisition and/or contracting of any of the services of the company/entity through the website requires acceptance of each and every one of the general contracting conditions and/or the particular conditions that are applicable to the services. purchased and/or contracted. These General Conditions are subject to the provisions of Law 34/2002, on services of the information society and electronic commerce; Law 7/1998 on General Conditions of Contract; Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and the complementary laws that result from application. For any questions, you can contact us at the email address: contabilidad@worldservicesmallorca.com.

II. DETAILS OF THE SELLER.

This website is operated by: WORLD SPRY SERVICES, SL CIF/NIF. B07726581 Address: C/SON THOMAS 7º B 1º LOCAL A-4 Y A-5 07180 CALVIA, BALEARIC ISLANDS. conditions.details.about1 The company/entity has its registered office and/or establishment at C/SON THOMAS 7º B 1º LOCAL A-4 Y A-5 07180 CALVIA, BALEARES. WORLD SPRY SERVICES, SL is the owner of the domain and the website www.lemon.tours/es.

III. OBJECT OF THE CONDITIONS OF CONTRACT.

The purpose of these contracting conditions is to regulate the conditions of sale of the services offered by the company/entity on this website. These conditions regulate the contractual relationship of sale and/or contracting generated between the company/entity and you at the moment you accept the corresponding box during the online purchase and/or contracting process. The characteristics of the services purchased and/or contracted are reflected on the website. The contracting by you of any of the services offered through the page www.lemon.tours/es entails the acceptance and subjection to these General Contracting Conditions and the particular conditions that, if applicable, apply to the contracting of each one of the services The prices applicable to the services contracted by you are those indicated on the website on the date of contracting and/or acquisition. VAT is included in the price. All the means and technical requirements that are needed to access the website and the services offered therein will be the exclusive responsibility of the client/user. Once you access the website, to proceed with the acquisition and contracting of the different services, you must follow all the indications and instructions contained on the website, completing for these purposes the required contracting conditions and other forms established for each service, which will imply the reading and acceptance of these General Conditions of Contract, as well as, where appropriate, the particular conditions that may be applicable.

IV. RECRUITMENT PROCEDURE.

The contracting of the services must be done through the specific selection of the desired service through the purchase selection instruments found on the website. Once the purchase request has been selected and verified, you must expressly accept the contracting conditions as they are shown on the web. From the moment of acceptance, you acquire the status of client/user of the company/entity. We recommend that you carefully read these General Conditions of Contract, and print on paper or save the document in electronic format. To contract any of the services on the website, you must register your personal and/or professional data. In some cases you must configure a username and password that allow you to access areas that require this prior identification. At the moment your personal data is registered on our website, or you contract one of our services, your personal and/or professional data are incorporated into our database, and will be used exclusively to process the sale of the service contracted during the selected period and send you information or offers for services similar to those purchased that may be of interest to you. At any time you can modify the data of your customer record (address, contact telephone number, email address, Purchasing/contracting procedure: 1 -To start contracting and/or acquiring a service on the website, you must follow the instructions on the page and select the service you are interested in contracting. You will be able to view and control the selected service by following the purchase and/or contracting instructions on the website. At the time of selecting the service on the website you will be able to view the characteristics of the service and its price. We will also specify whether or not VAT is included in the final price of the selected service and the contracting conditions, including information regarding expenses. VAT is included in the price. After the selection of services, you must proceed to the payment. Before confirming the payment, we will inform you again of the price of the services you have selected, specifying whether or not VAT is included in the final price of the selected service, the contracting conditions, including information regarding the date of provision of the service. selected, and we will also indicate whether or not there are extra expenses, specifying their amount. In any case, you will be informed of the costs of the service that you have acquired in the event that these are not included in the final purchase or contracting price of the selected service. In addition, you will receive information regarding the possibility of applying discounts. At this point you will be able to continue buying or making the payment and/or contracting. 2 -To contract and pay for the service, you must fill out a form with the information requested. The data that is mandatory to proceed with the purchase and payment will be marked with an asterisk. Once the mandatory personal data of the contracting and payment form has been implemented, you must accept the Contracting and purchase Conditions by checking the corresponding box. In addition, you must expressly accept the processing of your personal data for the purpose of acquiring and/or contracting the services of the website by checking the privacy policy and processing of personal data box. You can also request, by checking the corresponding box, the receipt of newsletters and offers from the company/entity. And confirm the billing address. 3 -The form of payment accepted by the company/entity

• Transfer
• Visa
• Master Card

4 -For the company/entity, the safety of its customers is essential \[…\]. Therefore, in order to protect the transmission of confidential information, the website has a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing operations to be carried out securely. For payment with Visa and Mastercard credit cards, the client mus have activated the payment through CES (Secure Electronic Commerce). You will be able to distinguish if the Secure Electronic Commerce protocol is activated by the VISA “Verified by VISA” and Mastercard “Mastercard Secure Code” logos. In all operations, the system performs a validation with the issuing bank of the card with which the payment is being made, requesting a key / PIN / signature / security code that the client must have, and that together with the card number , expiration and the 3 digits on the back guarantee the security of the operation. We call this key / PIN / signature / security code CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card details will be absolutely confidential (neither the company/entity nor third parties may have access to them). expiration date and the 3 digits on the back guarantee the security of the operation. We call this key / PIN / signature / security code CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card details will be absolutely confidential (neither the company/entity nor third parties may have access to them). expiration date and the 3 digits on the back guarantee the security of the operation. We call this key / PIN / signature / security code CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card details will be absolutely confidential (neither the company/entity nor third parties may have access to them). In the event that payment by card is denied, the contracting of the service will be automatically cancelled, informing the customer of the cancellation by electronic means. 5 -Finally, you must confirm the contracting and/or acquisition of the selected products and/or items.

V. CONTRACTED SERVICE.

VI. PRICE AND AVAILABILITY OF THE SERVICE. The prices applicable to each of the services are published on the website and indicated in each service. The prices of the services appear reflected in euros. Prior to you accepting the contracting and/or acquisition operation, the prices of each of the selected and/or contracted services will be clearly specified, in addition to the expenses that will be applicable to the operation and the promotions or discounts that, where applicable, are applicable. The company/entity reserves the right to modify its prices at any time. In case of modification of the sale price, the services will be invoiced according to the current price during the registration of the contracting and/or acquisition. Any payment made to the company/entity will lead to the issuance of an invoice in your name. For any information about the contracted and/or acquired service, you must send an email to contabilidad@worldservicesmallorca.com, indicating your client/user data in the subject of the message

VII. OFFERS.

The offers are duly indicated. The services offered on the website will be available until any modification related to the product occurs, which will be notified one week in advance.

VIII. RIGHT OF WITHDRAWAL.

The right of withdrawal of the user/consumer, provided for in article 68 of Royal Legislative Decree 1/2007, of November 16, is not applicable to this contract, since it is a service included in the exceptions to the right of withdrawal of consumers and users regulated by art. 103 of Royal Legislative Decree 1/2007, of November 16. Cancellation Conditions: https://www.lemon.tours/es/static/CancellationPolicy .

IX. PROFESSIONALS

If you are a professional or businessman, in no case will the provisions of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users. In any case, if you are a professional or businessperson, the clause relating to the right of withdrawal and/or return will not apply to this contract.

X. EXECUTION OF THE CONTRACT.

The contracts will be understood as entered into and will produce all the effects provided for by the legal system when the consent and the other requirements necessary for their validity are met, and will be governed by the provisions of Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI), art. 23 and 24, in the Civil Code, in the Commercial Code and in the remaining applicable civil or commercial regulations. If you are a consumer, this contract shall be understood to be entered into in the place where you have your habitual residence. If you are a professional or businessman, this contract shall be understood to be entered into in the town of the registered office and/or establishment of the company/entity.

XI. MODIFICATION.

The company/entity reserves the right to modify or replace these contracting conditions if there are new economic, commercial, regulatory and/or extraordinary circumstances that affect the sale of the product and/or provision of the service and/or aspects related to the same ones that justify the modification of these conditions. Unilateral modifications of these conditions for justified reasons will in no case affect the contracting conditions of those products, services or promotions that have been contracted prior to any modification.

XII. LIABILITY SYSTEM.

The company/entity will not be responsible for problems arising from lack of access or problems inherent to Internet connectivity or electricity networks when these originate from causes beyond its control or from causes that could not have been foreseen. by the parties or that, even if foreseeable, the company/entity has made all reasonable efforts to avoid them or that they were considered as fortuitous causes or force majeure. The company/entity will in no case be responsible for the delay in the execution of its obligations or for the non-execution of the same, if this breach was motivated by reasons of force majeure, in accordance with the provisions of article 1,105 of the Civil Code. This circumstance will be communicated to the other party in the shortest possible time. The agreed delivery times will be extended by at least the period of time that the cause of force majeure lasted. If the cause of force majeure lasts for more than three (3) months, either party may terminate these contract conditions.

XIII. PROTECTION OF INTELLECTUAL PROPERTY.

WORLD SPRY SERVICES, SL is the owner of the domain and website www.lemon.tours/es. The trademark is duly registered in the name of WORLD SPRY SERVICES, SL Likewise, the website www.lemon.tours/es including, but not limited to, its programming, editing, compilation, designs, logos, text and/or Graphics are the property of WORLD SPRY SERVICES, SL, and are protected by national and international regulations on intellectual and industrial property. Therefore, the owner of the rights expressly prohibits the use or reproduction, partial or total (by any physical or electronic means), by third parties, unless there is an agreement or written authorization in this regard. User access to the website does not grant any property rights over it WORLD SPRY SERVICES, SL will take legal action against those who knowingly and without authorization carry out any of the acts detailed.

XIV. APPLICABLE LAW AND JURISDICTION.

These general conditions will be governed and interpreted in accordance with Spanish legislation in that which is not expressly established. The parties submit to the jurisdiction of the competent Courts and Tribunals for any questions that may arise or actions to be exercised derived from the provision of the web service and its services and contents, and on the interpretation, application, compliance or breach of the provisions in these general conditions. In the event that the user has the status of consumer, the corresponding Courts and Tribunals will be competent as provided in the current consumer regulations.

XV. PERSONAL DATA.

In accordance with the provisions of the General Data Protection Regulation RGPD EU 679/2016 and Organic Law 3/2018 of December 5, Protection of Personal Data and Guarantee of Digital Rights, the following treatment information is provided of your personal data: Responsible: WORLD SPRY SERVICES, SL, CIF: B07726581 Postal address: C/SON THOMAS 7º B 1º LOCAL A-4 Y A-5, CP: 07180 CALVIA Telephone: 971682466 Email: contabilidad@ worldservicesmallorca.com. DATA PROTECTION OFFICER: CONTACT: / http://www.protecmir.com / EMAIL: protecmirlegal@protecmir.com. PURPOSE: At WORLD SPRY SERVICES, SL we process the information you provide us with in order to provide the requested service, bill it and manage the sending of information and commercial prospecting. In order to be able to offer you the services according to your interests, we will prepare a commercial profile based on the information provided. No automated decisions will be made based on said profile. The personal data provided will be kept, as long as the commercial relationship is maintained and its deletion is not requested, for a period of 5 years from the last contracting and/or purchase made by you. In any case, your personal data will be kept as long as they are useful for the indicated purpose, and, in any case, during the legal terms and for the time necessary to attend to possible responsibilities arising from the treatment. LEGITIMATION: The processing of your personal data is based on the execution of a contract in which the interested party is a party or for the application, At his request, for pre-contractual measures, in any case you have given your consent to process your personal data for one or more specific purposes, in accordance with the provisions of GDPR EU 679/2016 (ART. 6.1.A. B) and Organic Law 3/2018 of December 5, (LOPDPGDD). The Information Society Services Law 34/2002, articles 20 and 21, is applicable to the sending of commercial offers through telecommunications. The prospective offer of products and services is based on the consent that is requested without, in any case, the withdrawal of this consent conditions the contract for the acquisition of the product and/or provision of the service. There is an obligation to provide personal data and otherwise the service cannot be provided and/or the product sold and/or the requested offer provided. There is an obligation to provide consent to be able to make prospective offers and send you commercial information. RECIPIENTS: The data will not be communicated to any third party outside the Entity, except legal obligation. However, we inform you that third-party providers may have access to your personal data, as treatment managers, within the framework of the provision of a service for the Entity Responsible for Treatment. In addition to the above, The Entity may make transfers or communications of personal data to meet its obligations to Public Administrations in the cases that are required in accordance with current legislation. There is no forecast of data transfer to third countries. RIGHTS: Interested persons have the right to obtain access to their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. Likewise, and for reasons related to your particular situation, Interested parties may oppose the processing of their data, in which case their personal information will no longer be processed, for those purposes for which they have expressed their opposition. When technically possible, the interested party may request the portability of their data to another Data Controller. To exercise these rights, in accordance with current legislation, interested parties may contact WORLD SPRY SERVICES, SL at C/SON THOMAS 7º B 1º LOCAL A- 4 Y A-5, CP: 07180, CALVIA or email contabilidad@worldservicesmallorca.com. You have the right to file a Claim with the Control Authority: Spanish Data Protection Agency (www.agpd.es). Origin of the Personal Data: the interested party.